Frequently Asked Questions  

We love a question! Here are answers to the most common questions we are asked. If you can’t find what you’re looking for, just email us and we’ll get right on it!

FAQ

We love a question! Here are answers to the most common questions we are asked. If you can’t find what you’re looking for, just email us and we’ll get right on it!

What year groups are STEM Day in a Box kit suitable for?
What does STEM mean?
I’ve just purchased a STEM Day in a Box kit, when can I expect it to arrive?
My Box hasn’t arrived, can you help?
Can I send my box to a different address?
How many curious minds can 1 STEM Day in a Box kit accommodate?
How safe are the activities?
What are your green credentials?
Is everything I need included in the box?
My experiments aren’t working…what should I do?
Help! My box is damaged/leaking! What do I do?
I’ve got a discount coupon, but it isn’t working. What should I do?
Do you ship internationally
Where’s your data protection policy?
I can’t see my question on this list!

What year groups are STEM Day in a Box kit suitable for?

All our STEM Day in a Box kits link to KS2 (England) and P6-7 (Scotland) curriculum. 

Staying Afloat, Cool Catapults, Exciting Energy and Super Strength are also mapped onto upper KS1/P4-5

Fully Charged, Electric Artwork and Chromatography work well for transition into KS3/S1-2

What does STEM mean?

STEM is simply an acronym and stands for Science, Technology, Engineering and Maths. You might also come across STEAM which is just Science, Technology, Engineering, Art and Maths.

I’ve just purchased a STEM Day in a Box kit, when can I expect it to arrive?

We make every STEM Day in a Box kit by hand in Oxfordshire, and we ship by courier on an overnight – 48 hours service. With these things in mind we will normally have your Box in your hands within 10 working days.

My Box hasn’t arrived, can you help?

If you’re concerned that you’re missing a box, we’ll be happy to investigate but before we send out our sciency sleuths, it’s worth checking you haven’t missed a card from the Postman saying they tried to deliver it. Please also have a quick look on your account and check that we’ve got your correct delivery address, and that it hasn’t been sent somewhere else.

If none of these apply, and you think your box is lost please contact us on [email protected] or ring on 01865 546145, and we’ll help you track it down.

Can I send my box to a different address?

Yes you can. When you subscribe, you can add a delivery address that’s different your billing address. If you decide you want to change the address after signed up, just log in to your account and update your delivery address.

How many curious minds can 1 STEM Day in a Box kit accommodate?

Each STEM Day in a Box kit is designed for a class of 30 students

How safe are the activities?

All of our activities are with your child’s safety at the top of our list of must-haves. We don’t let anything out of CBHQ without making sure it’s fully compliant with the latest Health and Safety legislation. Your Teacher Hero Book highlights any potential risks and sticking points so that you are fully prepared before your start your STEM day!

What are your green credentials?

Science and sustainability go hand-in-hand at the Curiosity Box, and as scientists, we want to make this world a better place, not one littered with junk.  So we have a simple but strict policy:

  • All our packaging is biodegradable or recyclable, including our “plastic” packaging bags which are made from corn starch.
  • Our lab coats are manufactured using responsibly sourced materials by properly employed staff.
  • Wherever possible we source our supplies as locally as possible.
  • The contents of the box are all sourced with the environment in mind.  We use compostable cups and straws, eco cotton buds, eco glitter and reusable containers wherever possible.
  • We challenge our Curiosity Community to find creative ways to use their box when they’re done with the activities!

Is everything I need included in the box?

We include all the specialist equipment and for the most part, all the other bits and bobs you need. But there are a few things that we can’t include because we aren’t allowed to ship them, they’re too large/fragile (like a lemon!). 

My experiments aren’t working…what should I do?

Our experiments and activities are designed to be proper engineering and science challenges so a bit of trial and error and tinkering is often the best part of the activities! We provide our Engineer’s Design Cycle and lots of trouble shooting tips throughout the Teacher Hero Book and the instructions but if you really get stuck just drop us an email [email protected] or call us 01865 546145 and we’ll help you.

Help! My box is damaged/leaking! What do I do?

Don’t worry, we’re totally prepared. Let us know by emailing us at [email protected] or by calling us on 01865 546145. We’ll log it, and send you a replacement straight away. We also recommend that you dispose of the box safely. We never include anything in our boxes that’s highly hazardous but, we like to play it safe so if your box is leaking, please wear some safety or rubber gloves before handling the contents. All the packaging is either recyclable (instruction cards and box) or compostable (the little bags that we use the package each activity up). 

I’ve got a discount coupon, but it isn’t working. What should I do?

Don’t worry, Just drop us an email at: [email protected] or call us 01865 546145, and we’ll sort it out.

Do you ship internationally

We ship anywhere in Europe. We can ship to countries outside Europe, but we would need you to contact our Head of Happiness Claire first, as COVID is still disrupting international shipping and we would need to get a price for this on a case by case basis.

Where’s your data protection policy?

Our data protection policy is here and if you need any further information, just email us at: [email protected].

I can’t see my question on this list!

No problem, just get in touch! The easiest way to get hold of us is by emailing us at [email protected], but if you prefer to speak to us, you can call on 01865 546145. Or you can leave us a message on any of our social media pages.

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